Privacy Policy
At Shifting Fast, we are committed to protecting your privacy and handling your personal information with full transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (www.shiftingfast.com) or book any of our moving services across the UAE.
By using our website or services, you agree to the practices described in this policy. Please read it carefully.
Information We Collect
We collect information necessary to provide you with a reliable and smooth shifting experience.
Personal Information You Provide:
- Full name and contact number
- Email address
- Current and destination address (within or outside UAE)
- Move details — property type, items, preferred dates
- Payment information (processed securely — we never store card details)
- Special instructions or notes you provide
Information Collected Automatically:
- IP address and browser type
- Pages visited and time spent on site
- Device type and operating system
- Cookies and similar tracking technologies
Information from Third Parties:
We may receive information from platforms like Google, WhatsApp, or social media when you contact us or submit enquiries through those channels.
How We Use Your Information
We use the information we collect to deliver and continuously improve our services:
- Process your moving booking and confirm appointments
- Provide accurate quotes based on your move details
- Communicate updates, confirmations, and move reminders
- Respond to your enquiries and provide customer support
- Improve our website, services, and customer experience
- Send promotional offers — only if you have opted in
- Comply with legal and regulatory requirements under UAE law
- Prevent fraud and ensure security of our services
We will never sell, rent, or trade your personal data to third parties for their marketing purposes.
How We Share Your Information
We share your data only in the following limited circumstances:
Service Partners
Carefully selected logistics, storage, and freight partners who help us deliver your move. They are bound by confidentiality agreements and may only use your data to fulfil the service.
Legal Requirements
We may disclose your information if required by law, UAE government authority, or regulatory body — including to protect the rights and safety of Shifting Fast and its customers.
Business Transfers
In the event of a merger or acquisition, your data may be transferred. We will notify you if this occurs and your data becomes subject to a different privacy policy.
Cookies & Tracking Technologies
Our website uses cookies to enhance your experience and understand how visitors use our site. We use three types of cookies:
Essential
Required for the website to function correctly
Analytics
Help us understand visitor behaviour via Google Analytics
Marketing
Used to show relevant ads on Google & Meta platforms
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Data Retention
We retain your personal data only for as long as necessary:
- Booking and customer records — retained for up to 3 years after your last transaction
- Marketing preferences — retained until you opt out
- Website analytics data — retained for up to 26 months
Once no longer needed, data is securely deleted or anonymised.
Data Security
We implement appropriate measures to protect your data against unauthorised access, loss, or disclosure:
- Secure HTTPS encryption across our website
- Restricted access — only authorised staff can access personal data
- Regular review of data handling and storage practices
- Secure payment processing — we do not store card or banking details
If you believe your data has been compromised, contact us immediately at connect@shiftingfast.com.
Your Rights
You have the following rights over your personal data:
Right to Access
Request a copy of the data we hold about you
Right to Correction
Ask us to update or correct inaccurate information
Right to Deletion
Request deletion of your data, subject to legal obligations
Right to Opt Out
Unsubscribe from marketing communications anytime
Right to Object
Object to how we process your data in certain circumstances
To exercise any of these rights, email us at [email protected] or call +0503005486. We respond within 14 business days.
Third-Party Websites & Links
Our website may contain links to third-party sites and social media platforms. Shifting Fast is not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before sharing any personal information.
WhatsApp & Direct Communication
Shifting Fast uses WhatsApp and direct phone calls to manage bookings and customer enquiries. When you contact us via WhatsApp, your phone number and conversation may be stored to manage your request and improve our service. We do not share WhatsApp conversations with third parties.
Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. When we do, we will update the Last Updated date at the top of this page.
Continued use of our website or services after changes are made constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please get in touch:
Company
Shifting Fast
Website
www.shiftingfast.com
Phone
+0503005486
Location
Dubai, United Arab Emirates